FAQ's

What forms of payment do you accept?

We gladly accept Visa and MasterCard, or regular account payments all through PayPal. If you live in NZ and want to pay by bank transfer, we are happy to organise this, just contact us through the contact us page.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

My purchase arrived damaged, what do I do?

If things should go wrong for any reason, here is what you do. All damaged or defective items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item(s) and/or email us to let us know you will be returning the item. If your order arrived damaged please return it right away so we can send you a replacement. In cases where a replacement is not available we will provide you with a refund.

Unfortunately we are unable to refund any shipping costs.

If you give us the wrong address or move to a new apartment without notifying us and your package gets returned, we will not call you an idiot or flog you. We will just charge you for shipping it to the correct location.

How do refunds work?

All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

I'm not satisfied. How do I vent my frustration?

If you are not satisfied with our service please go easy on us if it is something small because we will most likely feel really bad about screwing up. If we really, really screw up please feel free to email us entirely in caps lock. We will replace, repair, rebuild, rerecord, repackage, resend, redo, re-stamp, and/or reseal anything that goes horribly horribly wrong.

Will you invade my privacy?

We do not give or sell your personal info to any other company, human, crustacean or alien being.

Nothing has turned up, and you told me it was sent!

If after recieving notice from us that your purchase has been shipped, you have not recieved it within a week, please notify us. NZPost covers any lost post, as long as it is notified by 14 days after it has been posted. Please notify us in time, otherwise we will be unable to help you!

It doesn't fit! And/or I have changed my mind.

We are happy to exchange anything or provide store credit in the event that something doesn't fit, or you change your mind, provided you send things back in the exact condition you recieved them in. You will however need to pay shipping charges for the item to be sent out to you.